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Knowledge base
Employees, Members & Guests
Getting Started
4
How does the coaching happen?
How do I find the right coach or journey?
Free chemistry sessions
How do I access my corporate coaching journey & select my coach?
Coaching Appointment
10
How do I book a coaching appointment?
How do I join a coaching call?
Do the appointment times show in my time zone?
How do I change my time zone?
Can I have the video call from my laptop?
View all 10
Coaching Journeys
7
Can I sample a journey for FREE?
How do I book a Coaching Journey appointment?
The Journey my company enrolled me in isn't showing in my Library
I am enrolled in a Journey, but it is asking me to pay for the appointment
Purchasing a Coaching Journey
View all 7
Payments & Billing
4
How can I pay for coaching or a Journey?
Journey payment plan
Refunds
Why do prices fluctuate?
Invite & Earn - Sterkla Dollars
2
Invite your friends and earn
What are Sterkla Dollars?
Ratings, Reviews & Company Feedback
4
Are my ratings anonymous?
How do I rate a Journey?
Why do coaches rate me?
Who will see the feedback I give? (Corporate Coaching Journey)
Post Comments
1
How do I delete a comment I have made on a post?
Settings
4
Editing my profile
Editing the coaches and categories you follow
How do I change my password?
How do I delete my account?
Messaging & Notifications
4
How do I message a coach?
Can I send image, videos and PDF's in a message?
Downloading images, videos and PDF's from a message
Notifications
Managing Abuse
2
How do I block a coach?
Reporting abusive content
Coaches
Getting Started
9
How do I set up my profile?
How do I set up my working hours?
How do I sync my calendar with Sterkla?
Setting your coaching fee
Choosing your search keywords
View all 9
Earnings & Payouts
4
How much do I earn?
How and when do my earnings get paid out?
Are prices based in US Dollars?
Earnings from corporate work
Coaching Appointments
11
How do members book an appointment with me?
How does the actual coaching take place?
How do I join the meeting room?
Can I have a video call from my laptop?
Can I share my screen during a video call?
View all 11
My Clients
2
How do I get clients?
Managing client history
Messages & Notification
6
How do I message a member?
How do I delete a message?
How do I send an image, video or PDF in a message?
Downloading an image, video or PDF from a message
Notifications
View all 6
FAQ's
8
How do I invite my existing clients?
How do I share my profile?
How do I view my own profile?
Viewing and editing my coaching categories
How do I change my password?
View all 8
Posts
4
How do I create, view and edit my posts?
What should I post?
What size should my images and videos be?
Managing post comments
Followers
2
How do followers work on Sterkla?
How do I see who is following me?
Ratings, Reviews & Company Feedback
4
How do I rate a member?
How can I view my ratings and reviews?
How can I view my Journey ratings and reviews?
Company Feedback
Managing Abuse
1
How do I block a member?
General
Time Zones
2
Does Sterkla accommodate different time zones?
How do I change my time zone?
Level Badges
2
Coach Badges
Member Badges
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