Coaching Appointments

How do members book an appointment with me?
Have a look at this help file How do I book a coaching appointment? to see the different ways members can book appointments with you. When a member reques...
Fri, 10 Jun, 2022 at 10:21 AM
How does the actual coaching take place?
All coaching happens via live video call. NB!! Remember that if you are registered as a coach and a member, always make sure you access the correct “Appoin...
Wed, 16 Mar, 2022 at 1:11 PM
How do I join the meeting room?
Shortly before the start time of a confirmed appointment, the “Cancel” button will be replaced with a green “Join Meeting Room” button. Both you and the mem...
Wed, 16 Mar, 2022 at 1:12 PM
Can I have a video call from my laptop?
Yes. You can go to www.sterkla.com and click Login/Register from the top menu bar or click https://app.sterkla.com –> then click Sign In –> enter you...
Wed, 16 Mar, 2022 at 1:13 PM
How can I reschedule a coaching appointment?
If you need to reschedule a booked appointment, you can simply cancel the appointment and ask your client to re-book for another time. When you cancel, they...
Wed, 16 Mar, 2022 at 1:15 PM
What if a member cancels a confirmed appointment?
Standalone Appointments If a member cancels a confirmed appointment more than 12 (twelve) hours prior to the start time, they will receive a full refund. ...
Sun, 14 Aug, 2022 at 10:38 AM
What if I need to cancel a coaching appointment?
 If for any reason you need to cancel a confirmed appointment, tap the “More” button, then tap “Switch to Coach“, then simply click on the “Appointments” b...
Wed, 16 Mar, 2022 at 1:17 PM
Can I share my screen during a video call?
Yes. You can only share your screen from the web app, but it will be viewable to the other user on the mobile app or web app. Once you have Joined the Meet...
Wed, 9 Mar, 2022 at 11:41 AM
Hiding the on-screen buttons during a video call
To hide the on-screen buttons and small video feed during a video call / screen share, simply tap / click anywhere on the screen once to hide them and agai...
Wed, 23 Mar, 2022 at 12:45 PM
Why is the appointment request not showing in the app?
If you have received and appointment request email but don’t see the appointment request in the app, there could be two reasons. The member may have immed...
Wed, 16 Mar, 2022 at 5:34 PM