Have a look at this help file How do I book a coaching appointment? to see the different ways members can book appointments with you. When a member reques...

All coaching happens via live video call. NB!! Remember that if you are registered as a coach and a member, always make sure you access the correct “Appoin...

Shortly before the start time of a confirmed appointment, the “Cancel” button will be replaced with a pink “Join” button. Both you and the member can join t...

Yes. You can go to www.sterkla.com and click Login/Register from the top menu bar or click https://app.sterkla.com –> then click Sign In –> enter you...

If you need to reschedule a booked appointment, you can simply cancel the appointment and ask your client to re-book for another time. When you cancel, they...

Standalone Appointments If a member cancels a confirmed appointment more than 12 (twelve) hours prior to the start time, they will receive a full refund. ...

 If for any reason you need to cancel a confirmed appointment, tap the “More” button, then tap “Switch to Coach“, then simply click on the “Appointments” b...

Yes. You can only share your screen from the web app, but it will be viewable to the other user on the mobile app or web app. Once you have Joined the Meet...

To hide the on-screen buttons and small video feed during a video call / screen share, simply tap / click anywhere on the screen once to hide them and agai...

If you have received and appointment request email but don’t see the appointment request in the app, there could be two reasons. The member may have immed...