Coaching Appointment

How do I book a coaching appointment?
You can book an appointment with a coach by tapping on the “Discover” button, as shown below… Then either tapping the “+” Add Appointment button under a...
Fri, 10 Jun, 2022 at 10:24 AM
Why I am being asked to pay when booking a Coaching Journey appointment?
If you are being taken to a payment screen when trying to book a Coaching Journey appointment, it is because you are trying to book from the coach's pr...
Fri, 29 Jul, 2022 at 3:22 PM
How do I join a coaching call?
NB!! Remember that if you are registered as a coach and a member, always make sure you access the correct “Appointments” screen for that call. For example:...
Fri, 10 Jun, 2022 at 10:16 AM
Do the appointment times show in my time zone?
Yes, all times will reflect in your own time zone based on the time zone on your phone if you are using the mobile app, or on the time zone of your laptop i...
Tue, 8 Mar, 2022 at 8:37 AM
How do I reschedule a coaching appointment?
If you need to reschedule a booked appointment, you can simply cancel the appointment and re-book for another time. Tap on the “Discover” button… Tap o...
Fri, 10 Jun, 2022 at 10:01 AM
Can I cancel a coaching appointment?
When you book an appointment with a coach, they will receive an appointment request, if this appointment request is accepted by the coach, the booking is co...
Fri, 10 Jun, 2022 at 10:14 AM
What if I have technical difficulties during my coaching session?
We understand that technology isn’t always our friend, and at times something may occur that interferes with your coaching experience on Sterkla. If thi...
Wed, 19 Oct, 2022 at 5:31 PM
Can I have the video call from my laptop?
Yes. You can go to www.sterkla.com and click Login/Register from the top menu bar or click https://app.sterkla.com –> then click Sign In –> enter your...
Mon, 14 Mar, 2022 at 7:54 PM
Appointment cancellation terms
If you cancel your appointment more than 12 (twelve) hours prior to the start time, there will be no cancellation fee, or if it is a Journey appointment, yo...
Fri, 10 Jun, 2022 at 10:07 AM
How do I change my time zone?
To change your time zone, first change the time zone on your phone, then log out of the app and be sure to fully close down the app, then re-open it, and lo...
Tue, 8 Mar, 2022 at 8:45 AM