If you cancel your appointment more than 12 (twelve) hours prior to the start time, there will be no cancellation fee, or if it is a Journey appointment, you will be able to re-book the appointment from within the Journey. 

If you cancel a confirmed appointment within 12 (twelve) hours but more than 4 (four) hours prior to the start time, you will only be refunded 50% of the cost of the appointment. 

If you cancel a confirmed appointment within 4 (four) hours of the start time, you will not be refunded and will forfeit the full cost of the appointment. Since our coaches sell their time, this is to protect them from the loss of earnings due to last minute cancellations.

If the appointment is part of a Journey you may not cancel within 12 (twelve) hours of the appointment. However, if you feel you have a justifiable reason for cancelling, you can tap “Cancel” and will be prompted to send a “Cancellation Request” to your coach. If your coach accepts this cancellation request, you will be able to re-book the appointment from within the Journey. If your coach declines this cancellation request, you will lose this appointment.