We understand that life can be unpredictable. Should you need to cancel a scheduled appointment with a coach, that is part of a Coaching Journey you’ve signed up for, you can do this - if it is more than 12 hours before the appointment.  

Simply tap CANCEL, and send a cancellation request to the coach.

If it is within 12 (twelve) hours of the appointment and you feel you have a justifiable reason for cancelling, you can tap “Cancel” and will be prompted to send a “Cancellation Request” to your coach. If your coach accepts this cancellation request, you will be able to re-book the appointment from within the Journey. If your coach declines this cancellation request, you will lose this appointment.

To cancel an appointment using our web application simply navigate to http://www.sterkla.comand click the Login/Register button.

Then click “Appointments” —> then click on the appointment you want to cancel, this will open the appointment pop up –> on the appointment pop up, hover your mouse over the 3 dots in the top right corner and click “Cancel Appointment”.